FAQs
Shipping Times and Costs
We offer free shipping for all orders over $500 USD with addresses within the United States. Please note we do not ship to PO boxes or shipping/freight forwarders. We also do not ship International.
Order Processing
You will receive an email confirmation once the order has been shipped. Please note, processing times do not include weekends or U.S. federal holidays.
Tracking Your Order
Once your order has shipped, you will receive an email confirmation with a tracking number. Please reach out to our team at support@conniedinee.com within 72 hours upon the date of delivery for any issues with your shipment or item received.
Return Policy
Please see our - Return Policy
Placing an Order
Once your order is placed, you will receive an order confirmation. Once your order has shipped, you will receive a shipping confirmation with tracking information. - Unfortunately, once an order has been placed, we are unable to make any changes to the order or shipping information so please ensure all details are correct prior to purchasing. - If you need assistance with anything from placing an order or a question about a product, please email us at support@conniedinee.com.
Cancelling an Order
Once your order is placed, we are unable to cancel or make any further edits. We do ask to please review your shipping/billing address and items carefully before submission.
Sale Purchases
All sale items are final sale. No price adjustments on previous purchases. Connie Dinee reserves the right to change, revise, or modify the terms and conditions of this offer at any time. Offer available at conniedinee.com only.
Product care inquiries
For general information on how to care for Connie Dinee products, please visit our product care page.
Guarantee & Warranty
Your satisfaction is of great value to us and faults presented within the first year of purchase will be considered and addressed as soon as possible. Manufacturing defects are assessed on a case by case basis with a valid proof of purchase from www.conniedinee.com. We encourage customers with any other questions to get in touch at support@conniedinee.com
Accepted Payment Methods
Connie Dinee accepts payments by debit card, credit card, PayPal, ShopPay
How do I order a gift card?
Please visit our gift card page.